Zycoo CooCentre-S10+ Ghana

Description

Zycoo CooCentre-S10+ IP PBX Ghana

The Zycoo CooCentre-S10+ Ghana is an all-in-one solution which includes a full-featured IP PBX, Call Center, CRM and Telemarketing systems. It is an ideal choice for small and micro enterprises wishing to improve internal communications, customer care, while also improving the efficiency of company telemarketing. CooCenter series provides call center, IP PBX, CRM applications, a high efficient solution for SMB to handle customer relationship management, and features as easy to implement, maintain and use.

The CooCentre-S10+ includes IP PBX features, such as voicemail, video calls, paging and intercom, IVR, call recording. Call center features including call pop-up, ACD, call queues and CRM are all available and ready to use without any license fees. CooCenter-S10+ comes with 4 FXS lines, supports VoIP trunks. Applied with WebRTC technology to support Window Pop-up, CRM, ACD, statistic reports. Greatly saves operation cost and improves productivity for business marketing, after-sales service, product promotion and communication management.

This allows the agents to be better prepared when serving customers. Multi-layer IVRs can efficiently lead callers to IP PBX extensions and call center queue agents according to the caller’s requirements. CooCenter-S10+ has high-efficiency call processing that improves enterprises’ production and overall customer satisfaction. Satisfaction is key to any successful business, CooCenter-S10+’s satisfaction survey helps enterprises establish better customer service feedback mechanism to help ensure that customers are receiving an excellent level of service.

Key Features

Cost-saving
Easy to Install and Manage
IP PBX Extensions: 40
Simultaneous Calls: 10
Security
WebRTC=
Built-in CRM
Call Popup
IVR (Multi-layer IVRs)
Satisfaction Survey

Cost-saving
For the price of a single CooCenter-S30 unit, customers benefit from a fully-featured IP PBX system for daily business phone calls, plus an innovative call center system solution with built-in CRM functionality for telemarketing and customer care. This combined approach significantly reduces the cost that a small business would incur if they had to procure these solutions independently.

Easy to Install and Manage
Zycoo CooCentre-S10+ IP PBX is extremely easy to install and manage, requiring no IT expertise. All features are ready to use out of the box, leading to a simple and trouble-free installation experience.

Secure Business Data
Zycoo CooCentre-S10+ IP PBX is a host of security-related features help protect your business trade secrets. Recordings, call logs, local storage of customer data, VPN encrypted communications, PIN controlled outbound calling and different levels of system access control help ensure the security of your telecommunications and business affairs.

WebRTC
Zycoo CooCentre-S10+ IP PBX utilize the latest WebRTC technology, from within Web extensions, agents can therefore answer phone calls with ease without handset support. Also the WebRTC technology allow pop-up windows for quality service

CRM Application
Zycoo CooCentre-S10+ IP PBX has a built-in entry-level CRM system to help small businesses improve communication efficiency with customers. The CRM system allow a business managers meet customer needs with ease. Also the CRM system enable organization have adequate information about their customers

Call Popup
With Zycoo CooCentre-S10+ IP PBX telephony, incoming call popup on agents’ Web extensions, contact’s information and history of calls are all available to preview. This allows agents to be better prepared when serving customers.

IVR (Multi-layer IVRs)
Zycoo CooCentre-S10+ IP PBX has multi-layer IVRs capability that efficiently lead callers to IP PBX extensions and call center queue agents according to the caller’s requirements. High-efficiency call processing improves enterprises’ production and overall customer
satisfaction.

Satisfaction Survey
Customer satisfaction is key to any successful business. CooCenter-S10+’s satisfaction survey helps enterprises establish a better customer service feedback mechanism to help ensure that customers are receiving an excellent
level of service.